Terms of Use

By registering for an account, clicking to accept these Terms, or by otherwise accessing or using the Services, you represent and warrant that: (a) you have full legal capacity and authority to enter into these Terms; (b) you are at least eighteen (18) years of age; and (c) if you are accepting on behalf of an entity, you are duly authorized to bind that entity. The Services are not intended for individuals under eighteen (18) years of age, and minors may not register for or use the Services.

If you are accessing the Services on behalf of a practice, clinic, hospital, or other organization, you agree that the organization is also bound by these Terms and you assume responsibility for ensuring all authorized users comply with them.

argo is a software tool designed to assist with clinical documentation. The Services may include, without limitation, features that process audio or text from medical encounters to produce structured outputs such as SOAP notes, summaries, or related documentation artifacts, subject to the functionality we make available from time to time.

The Services are provided as a productivity and documentation aid only. Nothing in the Services constitutes medical advice, diagnosis, treatment, or a substitute for professional medical judgment. The Services do not replace your independent clinical evaluation, physical examination, ordering of tests, prescribing, or any other aspect of the practice of medicine or applicable healthcare licensing requirements. You must not rely on the Services as the sole or primary basis for any diagnostic or therapeutic decision.

To access certain features, you must create an account and provide accurate, current, and complete registration information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account, whether or not authorized by you.

You shall not sell, transfer, sublicense, share, or otherwise disclose your credentials to any third party, except to your own workforce members who are subject to obligations of confidentiality and professional conduct no less protective than these Terms, and only where permitted under your subscription. You shall implement reasonable safeguards consistent with industry practice and applicable law to prevent unauthorized access.

You must notify us promptly at hello@argohealth.ai of any known or suspected unauthorized use of your account, security breach, or compromise of credentials. We may suspend or disable access if we reasonably believe a security risk exists.

Access to paid features requires a subscription. Unless otherwise stated at checkout or in an order confirmation, we currently offer the following self-service plans (each subject to change on thirty (30) days' prior notice in accordance with Section 14):

• Basic — US $39 per month, including up to sixty (60) qualifying consultations per billing cycle as defined in the product interface or documentation.
• Professional — US $69 per month, including unlimited qualifying consultations for a single subscribed user, subject to fair-use and anti-abuse policies we may apply to protect platform integrity.
• Clinic — US $249 per month, including access for up to five (5) physicians or other seats designated by you, as described at signup or renewal.

Billing. Fees are stated in United States dollars unless otherwise indicated. Paid subscriptions renew automatically each month until cancelled. We use Stripe, Inc. or its affiliates ("Stripe") as our payment processor. You authorize us (and Stripe) to charge your designated payment method for all applicable fees, taxes, and charges. You are responsible for providing valid payment information and keeping it current.

Free trial. New users may be eligible for a fifteen (15) day free trial as described at signup. Unless you cancel before the trial ends, your subscription will convert to a paid plan and your payment method will be charged in accordance with the then-current rates for the selected tier. We may limit one trial per person, organization, or payment method.

Refunds. Except where required by mandatory applicable law, all fees are non-refundable. We may, in our sole discretion, issue credits or partial refunds in exceptional circumstances (for example, documented extended service unavailability caused by our infrastructure) but are under no obligation to do so.

Price changes.We may modify subscription prices or introduce new fees upon not less than thirty (30) days' advance notice by email or in-product notification. Your continued use after the effective date constitutes acceptance of the revised fees; if you do not agree, you must cancel before the new pricing takes effect.

Failure to pay may result in suspension or termination of access. We may use third-party collection mechanisms where permitted by law.

You agree not to, and not to permit any third party to:

• Use the Services for any unlawful purpose or in violation of any applicable statute, regulation, professional rule, or third-party right;
• Upload, process, or disclose patient, member, or other personal health information without all legally required authorizations, notices, consents, and data processing agreements;
• Misrepresent your identity, credentials, licensure, or affiliation, or use the Services in a manner that could reasonably be expected to deceive patients, payors, or regulators;
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive source code or underlying models from the Services, except to the limited extent expressly permitted by mandatory law;
• Scrape, crawl, harvest, benchmark, or systematically extract training data from the Services for the purpose of developing or improving competing artificial intelligence or machine-learning products without our prior written consent;
• Circumvent technical limitations, usage caps, authentication, or security controls;
• Introduce malware, denial-of-service attacks, or other harmful code or activity;
• Use the Services in any manner that violates applicable privacy or healthcare laws, including, where applicable, the U.S. Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA"), the Mexican Federal Law on Protection of Personal Data Held by Private Parties ("LFPDPPP"), and other federal, state, provincial, or local requirements, whether or not you are formally designated a HIPAA covered entity or business associate.

We may investigate violations and cooperate with law enforcement and regulators. A breach of this Section may result in immediate suspension or termination without refund.

Our collection, use, and disclosure of personal information are described in our Privacy Policy. You acknowledge that, depending on your role and configuration, you may submit protected health information and other sensitive data through the Services, and you remain responsible for establishing a lawful basis for such processing and for entering into any required agreements (including, where applicable, business associate or data processing agreements offered separately by us).

We implement reasonable administrative, technical, and physical safeguards designed to protect information processed through the Services. However, you understand that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

The Services rely on trusted third-party providers, including without limitation: Anthropic (Claude and related AI APIs), Deepgram (speech recognition and audio processing), Supabase (hosted database and authentication infrastructure), and Stripe(payments). Each provider maintains its own terms and privacy policies governing the data they process on our behalf. An up-to-date list of material subprocessors may be provided upon request. Your use of the Services constitutes direction for us to engage such subprocessors as reasonably necessary to perform the Services.

As between you and Argo Health, we and our licensors own all right, title, and interest in and to the Services, including all software, models, documentation, user interfaces, branding, and the argo name and logos (collectively, "Argo Health IP"). Except for the limited rights expressly granted in these Terms, no license or other rights are granted to you by implication, estoppel, or otherwise.

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal professional or organizational purposes during the subscription term.

You retain all ownership rights in information, content, and data you submit to the Services, including patient-specific information, to the extent you hold such rights under law. You grant Argo Health a worldwide, royalty-free license to host, copy, process, transmit, and display such information solely to provide, secure, maintain, and improve the Services and as described in our Privacy Policy.

AI training. Unless you provide separate express written consent through a specific opt-in mechanism we may offer, we will not use your patient-identifiable or patient-derived content to train or fine-tune foundation models for general commercial release. Aggregated or de-identified analytics may be used as permitted by law and our Privacy Policy.

To the fullest extent permitted by applicable law, in no event shall Argo Health, its affiliates, directors, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of goodwill, loss of data, business interruption, or loss of anticipated savings, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or relating to the Services or these Terms shall not exceed the total amount actually paid by you to Argo Health for the Services in the six (6) months immediately preceding the event giving rise to the claim (or, if no fees were paid, one hundred U.S. dollars (US $100)).

Without limiting the foregoing, we specifically disclaim liability for any claim that arises from clinical decisions, treatment choices, documentation errors attributable to user oversight failures, billing, coding, or regulatory compliance in connection with content produced or assisted by the Services.

Some jurisdictions do not allow certain limitations of liability; in such jurisdictions, our liability is limited to the greatest extent permitted by law.

You shall defend, indemnify, and hold harmless Argo Health and its affiliates, and their respective directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, investigations, settlements, judgments, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms or applicable law; (c) your violation of any third-party right, including intellectual property or privacy rights; (d) patient care decisions or professional conduct; or (e) any dispute between you and your patients, employers, payors, or professional licensing boards in connection with the Services.

We may suspend or terminate your access to the Services immediately if we reasonably believe you have materially breached these Terms, pose a security or legal risk, or if required by law or court order. We will use commercially reasonable efforts to provide notice where practicable, unless immediate suspension is necessary to protect the Services or other users.

You may cancel your subscription at any time through the account or billing interface or by contacting hello@argohealth.ai. Cancellation takes effect at the end of the then-current billing period unless otherwise stated; you remain responsible for fees accrued prior to cancellation.

Upon termination, your right to access the Services ceases. We may delete or retain your account data in accordance with our data retention policies and applicable law. You are responsible for exporting any records you require prior to termination. Provisions that by their nature should survive (including without limitation medical disclaimers, intellectual property, limitation of liability, indemnification, disclaimers of warranties, governing law, and dispute resolution) shall survive termination.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, free of harmful components, or suitable for any particular clinical, regulatory, or billing outcome.

We may modify these Terms from time to time. If we make material changes, we will provide not less than thirty (30) days' advance notice by email or prominent in-product disclosure before the effective date. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services and cancel your subscription before the changes take effect. Non-material changes (for example, clarifications or contact updates) may take effect upon posting.

Mexico and Latin America (non-U.S. disputes).For users whose primary place of business or residence is in Mexico or elsewhere in Latin America (other than the United States), these Terms shall be governed by the laws of Mexico, without regard to conflict-of-law principles that would require application of another jurisdiction's laws. You agree that the courts located in San Pedro Garza García, Nuevo León, Mexico shall have exclusive jurisdiction and venue over any dispute arising out of or relating to these Terms or the Services, subject to non-waivable rights you may have as a consumer under mandatory local law.

United States users — binding arbitration. If your principal place of business or residence is in the United States, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.

Class action waiver. YOU AND ARGO HEALTH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. Unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found unenforceable as to any Dispute, that Dispute must proceed in court; the parties request assignment to a court capable of hearing individual claims consistent with the foregoing.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision to the extent applicable. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by sending written notice to the address below identifying yourself and stating your intent to opt out; if you opt out, disputes shall be governed by the Mexico forum provision above unless a separate mandatory forum applies by law.

For questions regarding these Terms, please contact: