Frequently asked questions

argo is a clinical documentation assistant that listens during consultations, drafts structured SOAP notes, retains longitudinal patient context, and provides an embedded evidence-oriented advisor so clinicians reduce manual typing without relinquishing oversight.

Audio is captured during or after the encounter. argo transcribes the signal, separates speakers when the pipeline supports it, and assigns content to subjective, objective, assessment, and plan sections according to the active specialty template.

Nineteen specialty templates cover internal medicine, family medicine, pediatrics, cardiology, psychiatry, orthopedics, dermatology, and adjacent disciplines, each calibrated to common documentation patterns in that field.

Yes. Every field remains editable until you finalize the record. argo supplies drafts; you approve wording, diagnoses, and plan elements before export or filing.

Structured text and PDF export support manual entry into most EHRs. Organizations on Clinic plans may evaluate deeper integration paths with the implementation team.

Output quality depends on signal clarity, vocabulary, and case complexity. argo assumes physician review: validate medications, diagnoses, and plan details prior to signing.

The web client runs on current mobile browsers. Recording can occur on a phone or tablet, with refinement on desktop if desired.

Traffic uses TLS. Stored content is encrypted with audited algorithms. Role-based access and administrative logging govern workspace visibility.

Production systems run on reviewed cloud regions selectable where available. Subprocessors are listed for enterprise agreements requiring a data processing addendum.

argo health aligns product controls and contractual terms for HIPAA-oriented deployments. Covered entities should execute a business associate agreement before introducing PHI. Paid and Clinic tiers include BAA availability.

Only invited users, constrained by their assigned roles. Patient data is not sold and not used for advertising.

Workspace administrators may request removal of patient-linked records subject to medical or legal retention requirements. Verified requests are completed within published timelines.

Private visit audio and text are not used to train third-party foundation models. Any future optional research program would require explicit, separate consent.

Core voice-to-SOAP drafting and templates are available without a card. Advisor quotas, WhatsApp distribution, and expanded analytics require a paid plan.

Billing changes occur inside the account console. Upgrades activate immediately. Downgrades schedule at period end so features already paid for remain until that cycle concludes.

Annual contracts include a discount relative to month-to-month billing. Toggle cadence during checkout or within billing settings.

Clinic pricing aggregates seats with improved per-clinician economics and shared administrative reporting. Contact sales when licensing six or more seats.

Automated retries and administrator notification precede any feature restriction. Data remains readable so payment details can be corrected and service restored.

Copy the referral identifier from the Referrals section of settings. When a colleague creates a paid subscription using that code, the event attaches to your account.

After five distinct paid conversions linked to your code, the following invoice receives a one-month credit. Progress appears in the billing dashboard.